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The New Patient Care Centre

Since it opened in March, the new Patient Care Centre has been achieving international recognition for setting a new standard in health care. It is based on three pillars of design: provide an attractive work place, be elder friendly and adhere to Pacific Green environmental standards.

 
Attractive Work Place
Attractive workplace features include increased daylight, fitness facilities and outdoor gardens, ergonomically designed workstations, video-equipped meeting rooms with links to knowledge centres such as UBC and other health authorities, and high-quality standardized equipment in each patient room.

 
Elder Friendly
Elder-friendly facilities with direct-to-nurse wireless communications, multiple benches for resting, hallways with way-finding wall and floor colours, easy-to-read signage, off-centre ceiling lights, improved safety in bathrooms with grab bars, shower seats, nonslip flooring and a clear contrast between different surfaces.

 
Pacific Green
Pacific Green environmental standards such as rooftop plants that reduce building heat, filter rainwater and cut down on pollutants; cisterns to capture rainwater; improved air quality with 100 per cent fresh outside air filtered through the building and bike lockers and change rooms to reduce staff vehicle use.

Improving the Patient Experience

Fresh air. Sunlight. A tranquil environment. What better way to heal from illness or injury? The imagery conjures an upscale spa or weekend retreat. In fact, it refers to the new Patient Care Centre at Victoria’s Royal Jubilee Hospital.
Hospital, you say? Yes. Hospital.
The eight storey, award-winning facility, which opened in March, closes the door on four-bed rooms with bland colours and windows that won’t open, and signals a huge change in how patient care is delivered in Victoria.
In short, it’s all about the patient. For seniors with poor eyesight, dementia, or who may be frail, there are easy-to-spot handrails and colour-coding on the walls and floors that visually connect hallways and rooms so strolling patients can find their way back to bed. Small night lights are everywhere and thicker ceiling tiles minimize noise.
For patients on a gurney heading into the operating room, ceiling lights are positioned just off centre to avoid confusion or a strobe-light effect from passing under a string of lights. 
Most rooms are private and have their own bathroom, a design that not only provides peace and privacy but also boosts infection control as germs can’t jump from one patient to another. Flooring curves up to meet the wall to make cleaning more complete and patient lifts above the bed help those with limited mobility.
Visiting family and friends now enjoy comfortable seating. Bed-side computers allow doctors and nurses to access patient records at a moment’s notice. While all of us would rather spend time in a spa than in the hospital, the new Patient Care Centre goes a long way towards improving the patient experience and turning illness into wellness.